Reapit in Australia & New Zealand:
Reapit in Australia & New Zealand:
Reapit takes the privacy of all its customer and contacts very seriously and takes great care to protect your personal information. “Personal information” is defined in the Privacy Act 1988 (Cth) to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material.
This privacy policy explains what personal information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure.
We also explain your rights and how to contact us.
Please note, our website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. You should check the privacy and security policies and procedures of any other website that you visit.
Where we use the words “Reapit”, “we”, “our”, or “us”, we mean:
This policy applies to anyone who:
including business customers, business suppliers, real estate agents, property owners, tenants etc.
This policy does not apply to job applicants or staff members (including employees and independent contractors) whose personal information is governed by other Group policies outside the scope of this policy.
By using our website, services or software, and providing your information to us, you indicate your consent to us (including our other Group companies) and our third-party suppliers collecting, using and disclosing your personal information in accordance with this policy.
We may collect personal information about you as necessary to allow you to use our website, services and software as applicable. This personal information may include, by way of example:
We may collect this personal information from you via our website, telephone conversations, e-mails, and other written and verbal communications.
We may supplement this personal information with other personal information that we obtain from our business customers or suppliers (see below) where it is unreasonable or impractical to collect such personal information directly from you.
In addition, we may hold personal information about you which has been collected and uploaded to our systems by real estate agents, property managers or other business customers and suppliers. This personal information may also be subject to those parties’ respective privacy policies.
We will always attempt to limit the collection of sensitive information such as racial or ethnic origin, religious beliefs, sexual orientation, criminal record, and health information. We will only collect sensitive information from you with your consent, unless we are permitted or required to do so by law. If you do not wish us to store any sensitive information, please do not provide it to us directly or via a third party.
We process this personal information for our and others’ business purposes. For example, this may include:
If the personal information we hold on you is incomplete or inaccurate, we may be unable to provide you with the services you require.
All personal information that we obtain about you will be collected, stored, used, retained and protected by us in accordance this privacy policy and relevant legislation including:
We will restrict access to your personal information to individuals and businesses who need access in order to allow you to use our website, services and software as applicable. Our staff members have been trained on their obligations in connection with this policy.
We may disclose your personal information to appropriate third parties including:
The collection and use of your personal information by a third party may be subject to a separate privacy policy. If you submit or request any information from any third parties in connection with our services, we recommend that you read their privacy policy. We are not responsible for the way that they handle your personal information.
Where we need to share your personal information with third parties in order to provide our services to you (e.g. to allow them to carry out processing activities on our behalf), we will ensure that these third parties are not given access to more personal information than is necessary, and that they cannot use that personal information for any other purposes. These third parties may be located overseas including New Zealand, UK, EU, Philippines, Indonesia, USA, Singapore, and South Africa.
We may also permanently de-identify your personal information and aggregate it with other anonymised information for analysis (including by means of automation and artificial intelligence) and commercialisation.
We will retain your personal information for only as long as necessary and will delete it in accordance with relevant legislation and our Data Retention Policy.
If you provide information to us about a third party (such as your directors, employees, clients or someone you have business dealings with) please make sure that you are properly authorised to share that information with us.
In any event, we will treat all personal information we receive in accordance with this policy.
If you think that someone else may have provided your personal information to us, you can contact us at privacy@reapit.com.au.
We take the security of your personal information seriously and we implement a range of steps to ensure that this information remains secure against unauthorised or unlawful processing, and accidental loss, destruction or damage.
These steps are set out in detail in our Information Security Policy and include appropriate technical and organisational security measures to ensure our own and third parties’ information security standards, including:
Our data is stored securely on cloud servers which are
We may use cookies on our website. Cookies are small pieces of information stored by your browser on your computer’s hard drive and used to record how you navigate our website on each visit.
We will only use cookies for internal management purposes and will not use cookies for collecting personal information.
Most browsers automatically accept cookies but you can change this via your browser settings. However, turning cookies off will limit the service that we are able to provide to you via our website.
We may use your personal information (either with your consent or as you may reasonably expect) to notify you of the various services that we are able to offer you from time to time. Where these services are not the primary purpose for which we originally collected your personal information, they will be a related secondary purpose.
We do not sell, license or otherwise disclose your personal information to any other companies for direct marketing purposes, except with your specific consent.
You may opt out of receiving any direct marketing at any time by using the relevant unsubscribe or opt-out option.
From time to time, we may change this privacy policy. You should review this policy regularly to check for any updates.
You can contact us to access or update your personal information as permitted by the Privacy Act. We may require you to prove your identity first.
You can access most of the personal information we hold about you directly via your user account. You may contact us at:
If you have any complaints about the way in which your personal information has been handled by us, please contact us. You can also contact the Office of the Australian Information Commissioner (OAIC) directly by the following means: