You’ll have access to a responsive, knowledgeable support team across live chat, phone*, and email. Whether it’s a quick question or a technical issue, we’re here to help you get back to business fast.

*Depending on your subscription type

Our support hours are Monday to Friday, so that help is there when you need it most. You can contact our team between the hours of 8:00am to 6:00pm AEST, and reflecting daylight saving times where relevant. Note support hours may change for public holidays.

Our team members are from diverse backgrounds with many having real estate industry experience in property management, trust accounting sales and lettings, in addition to their experience with Reapit platforms, so you’re not just speaking to someone who only knows the software, but someone who understands how your agency works.

We endeavour to provide the highest level of support service and delight you through the process. Our focus is on clear communication, quick turnaround, and making sure you feel supported every step of the way.

Yes, we’ve got over 50 support staff, including product specialists and senior technical consultants. If something needs escalation or deeper investigation, you’ll be in good hands.

We have a structured QA process in place and continually invest in staff training across technical skills, product knowledge, and customer care. That way, our team is always improving and ready to support you.