Reapit in Australia & New Zealand:
Real estate software support
Support is always at hand
Our goal is with you in mind, outcaring the competition.
Customer Support
Support Contacts
Need to call?
AUS: 1300-131-311
NZ: 0508-641-199
Support Hours
8am - 6pm AEST
Monday - Friday
Public holiday closures
01 Jan 2025 | New Year's Day
27 Jan 2025 | Australia Day
18 Apr 2025 | Good Friday
21 Apr 2025 | Easter Monday
25 Apr 2025 | Anzac Day
25 Dec 2025 | Christmas Day
26 Dec 2025 | Boxing Day
customer testimonials
Your long-term partner for growth
“Leonnard was very polite, knowledgeable and helpful and guided me with achieving what I required and that was all payments made by the tenants since they joined.”
“The support consultant was very polite, patient and knowledgeable.”
“We appreciate swift response and assistance, exactly what we needed. With detailed information and really explained things before processing to avoid issues. Thank you Moira for your excellent job!”
“Jacinta provided exceptional customer service and went above and beyond to assist me. Her efficiency, expertise, and deep knowledge made working with her an absolute pleasure. She’s undoubtedly a valuable asset to the Agentbox team!”
Frequently Asked Questions
You’ll have access to a responsive, knowledgeable support team across live chat, phone*, and email. Whether it’s a quick question or a technical issue, we’re here to help you get back to business fast.
*Depending on your subscription type
Our support hours are Monday to Friday, so that help is there when you need it most. You can contact our team between the hours of 8:00am to 6:00pm AEST, and reflecting daylight saving times where relevant. Note support hours may change for public holidays.
Our team members are from diverse backgrounds with many having real estate industry experience in property management, trust accounting sales and lettings, in addition to their experience with Reapit platforms, so you’re not just speaking to someone who only knows the software, but someone who understands how your agency works.
We endeavour to provide the highest level of support service and delight you through the process. Our focus is on clear communication, quick turnaround, and making sure you feel supported every step of the way.
Yes, we’ve got over 50 support staff, including product specialists and senior technical consultants. If something needs escalation or deeper investigation, you’ll be in good hands.
We have a structured QA process in place and continually invest in staff training across technical skills, product knowledge, and customer care. That way, our team is always improving and ready to support you.