Ascend ’26: Reapit Release Event Recap

There’s always a moment in these product releases where you sit there and think…

“Okay, but what does this actually change for me day to day.”

Ascend ’26 had a lot in it.

AI, compliance, mobile updates, analytics, trust accounting.

But if you strip it all back, it really came down to one thing:

Capacity.

Not more features. Not more dashboards.

Just more room to get work done without everything piling up.

Growth isn’t the problem. Capacity is.

Most agencies aren’t short on opportunity right now.

Listings are there.

Rent rolls are growing.

Teams are busy.

If anything, it’s the opposite problem.

Too much to do. Not enough time to do it properly.

Agencies are trying to scale sales and property management at the same time, but the systems underneath haven’t always kept up.

So, what happens?

• You end up doing things twice.
• You chase emails.
• You copy data between systems.
• You forget to follow up on something that probably mattered.

That’s the real ceiling.

AI that takes work off your plate

AI is starting to show up across most platforms now.

Here, it’s less about adding something new, and more about taking work off your plate.

You’ll hear it referred to as RAI, short for Reapit AI.

It’s built into the platform and works off your agency’s data, not just generic prompts.

So the more you use it, the more it reflects how your team works.

RAI in maintenance

Instead of starting from scratch every time a request comes in, RAI jumps in first.

It looks at:

• The management agreement
• Past creditors
• Property notes
• Spending limits

…and then suggests what should happen next.

Work order? Quote? More info needed?

It’s already drafted.

You’re not replacing the decision. You’re skipping the setup.

RAI for OFI feedback

If you’ve ever written owner updates after inspections, you know how it works.

Same structure. Same tone. Same “interest was strong but…” wording.

Now it’s a click.

RAI pulls inspection data and turns it into a clean update for the owner.

You tweak it if you want, send it, move on.

Simple, but honestly, this is the stuff that eats your time.

What’s coming next: Conversations

RAI will summarise email threads and suggest replies inside Reapit PM Conversations.

So, instead of digging through a long chain trying to figure out what changed, you get:

• Quick context
• Suggested response

You still hit send. You’re just not piecing it together from scratch.

Trust accounting that stops slowing you down

Trust accounting is one of those things that just never ends.

Receipting. Reconciling. Waiting on clearances. End of month stress.

TrustIQ is trying to remove that constant pressure.

• Payments auto-match
• Receipts generate automatically
• Reconciliation happens in the background

The system handles the repetitive parts, so your team doesn’t have to.

It’s not just faster day to day. It also removes a lot of the pressure around audits and compliance, with everything handled inside the system.

Mobile that works the way you do

A lot of PM work happens outside the office. That part hasn’t changed.

What has changed is how much you need to “fix later” when you get back to your desk.

Conversations on mobile

Emails sent from your phone now live inside Reapit.

No more:

• Sending something on the fly
• Then realising it’s not logged anywhere

Everything is automatically captured against the property and contact timeline.

Inspections that don’t slow you down

The inspection flow has been rebuilt around how you do inspections.

• Camera first
• Voice notes instead of typing
• Quick condition updates
• Maintenance logged on the spot

There’s also AI coming into this, suggesting comments based on photos.

It’s small changes, but they add up when you’re doing this all day.

Workflow fixes (the quiet wins)

Not everything needs a big announcement.

Some of the best updates were the practical ones.

Inspections:

• Recurring inspections can be set once
• Better filtering by area, property type, etc
• Owner attendance preferences tracked

Maintenance:

• Filter by creditor
• Bulk send comms to owners and creditors

None of this is flashy.

But it removes the small bits of friction that slow everything down.

Leasing, without the back and forth

Lease agreements have been expanded across more regions, with reminders and updates handled inside the workflow.

Less chasing. Less double handling between systems. More consistency across the team.

Spend less time in the system, more time closing

On the sales side, the focus was pretty clear.

Spend less time navigating, more time working your pipeline.

CRM Updates:

• Contacts accessible instantly
• New “at a glance” view of your database
• Easier bulk actions

It’s one of those things you don’t notice at first, but after a week, you’d struggle to go back.

Inspection eBrochures

After an inspection, buyers get an SMS with a branded e-Brochure that includes:

• Property details
• Documents
• Inspection times
• Next steps

But the real value is what happens behind the scenes.

If a buyer:

• Requests another inspection
• Signals they need to sell first

…it triggers a follow-up task automatically.

It also tracks what buyers engage with, so you’ve got a clearer read on intent.

That means instead of chasing leads, you’re responding to signals.

The shift is here: agencies now sit on the frontline of AML/CTF

With AML/CTF obligations landing on real estate agencies soon, this part felt more urgent than anything else.

Reapit Verify is built into the platform to handle:

• Know Your Customer (KYC) and Know Your Business (KYB) checks
• Risk assessments
• Reporting

No jumping between systems. No duplicate data entry.

And importantly, everything stays inside your database.

There’s also changes coming to SMS compliance, with Sender ID registration becoming mandatory, so it’s worth keeping an eye on that as well.

If July is creeping up on you, this is probably one to look at sooner rather than later.

After the deal is done, there’s still value to add

Once a property goes under contract, Move Me In can automatically step in to help buyers organise utilities and services.

It runs in the background but keeps your brand front of mind and opens up another revenue stream from each transaction.

Analytics that help you decide something

There were a lot of updates here, but the theme was simple.

More clarity.

Sales:

• Agent benchmarking against local competitors
• Leaderboards
• Listing performance insights

Property Management:

• NPS tracking (via Yardstick)
• Neighbourhood insights

Across both:

• Combined KPIs in one view

So, instead of jumping between reports, you can see how the business is tracking as a whole.

The small stuff that adds up

Quick shout out to the updates that don’t get headlines but make life easier:

Reapit PM:

• Editable tenant invoice templates
• BPAY visibility options
• Rent review reminders
• Arrears filtering (15+ days) for Victorian clients
• Better visibility on bills and statements

Reapit Sales:

• SMS unsubscribe automation (coming soon)

Reapit Websites:

• Upgrades, plus a new theme introduced ‘River’

It’s the kind of stuff you notice when it’s missing.

What this actually changes in your day to day

If you watched the whole session, you probably picked your own highlights.

But stepping back, it really comes down to this:

• Less time spent setting things up
• Less double handling
• Fewer gaps between systems
• More visibility across the business

Nothing here is about working harder.

It’s about removing the bits that slow you down so you can focus on the work that moves things forward.

Want to explore it properly?

If you missed parts of the session, or want to see how this works in practice:

• Watch the on-demand Ascend ’26 release
• Dive into the feature walkthroughs and videos

Or, if you’re thinking about how this fits into your setup:

• Book a quick chat with our team

Sometimes it’s easier to just walkthrough it properly than piece it together from a recap.