Preparing for Cyclone Alfred: A property manager’s guide to safety and communication

With Cyclone Alfred heading towards South-East Queensland, property managers need to act fast. From keeping tenants informed to handling emergency repairs, being prepared is key. Here’s how Console Cloud can help you stay on top of it all.

Stay in control with bulk messaging

When extreme weather hits, clear and fast communication is everything. Tenants and landlords need to know what’s happening – whether it’s office closures, rescheduled inspections, or emergency contacts.

Instead of scrambling to reach everyone one by one, you can send bulk communications in just a few clicks.

You can:

• ‍Send bulk SMS or emails to keep everyone updated in real time.‍
• Notify tenants and landlords about emergency contacts, office closures, and changes to inspections.
• Automate updates so you’re not answering the same questions over and over.

PRO TIP: Prepare message templates now so you’re ready to send updates instantly when needed.

Learn more about Console Communications.

Handling emergency repairs & maintenance with ease

Cyclones can cause serious damage – leaky rooks, fallen trees, power outages – you name it.

When tenants need urgent repairs, you don’t want to be stuck sorting through a flood of phone calls.

With Console Cloud, tenants can log maintenance requests directly within the Console Tenant App, and you can prioritise them based on urgency.

The Console Tenant App can help:

• ‍Tenants report issues on the app – no more back-and-forth phone calls needed.‍
• Sort and prioritise requests so the most urgent ones are handled first.‍
• Keep track of all reported damage for insurance and landlord updates.

PRO TIP: Make sure emergency trade contacts are pre-loaded into Console Cloud so you can coordinate repairs quickly once it’s safe.

Learn more about Console Maintenance Management.

Conducting inspections remotely with Console Go Inspect

If roads are flooded or it’s not safe to visit properties, you still need a way to assess damage and keep things moving.

That’s where Console Go Inspect comes in. This mobile inspection tool lets you gather photos, notes, and updates remotely – without stepping foot on-site.

Console Go Inspect helps:

• Tenants can upload photos of damage so you can assess issues remotely.
• Routine inspections can be done virtually instead of being postponed.
• Stay on top of property conditions without putting yourself at risk.

PRO TIP: Ask tenants to take “before” photos of their property now – so you have a clear comparison if damage occurs.

Learn more about Console Go Inspect.

Quick cyclone safety checklist for property managers

Before the cyclone:

• ‍Send out bulk messages with safety advice and emergency contacts.‍
• Check your trade contacts and confirm availability.‍
• Remind tenants to:‍
  • Secure outdoor furniture and check gutters.
  • Charge their phones and power banks.
  • Pack an emergency kit (food, water, torches, batteries, first aid). 

During the cyclone:

• ‍Stay indoors and remind tenants to do the same.‍
• Monitor Console Cloud for urgent maintenance requests.
• Keep emergency contacts handy.

After the cyclone:

• ‍Use Console Go Inspect to check property conditions remotely.‍
• Log emergency repairs in Console Cloud and keep landlords informed.‍
• Prioritise urgent issues like structural damage, power outages, or flooding.

Important emergency contacts & resources

Flood and storm emergencies

For all flood and storm emergencies, contact the State Emergency Service (SES) on 132500 or visit https://www.ses.qld.gov.au/ to request assistance.

The SES can help with:

• Temporary emergency repairs (damaged walls, windows, or roofs).
• Trees down blocking access.
• Rising floodwaters.
• Any storm damage that may threaten life or property. 

Life-threatening emergencies – Call 000

For immediate assistance with:

• Fire
• Medical emergencies
• Rescue
• Cyclone-related emergencies
• Lost persons
• Vehicle accidents

Sandbags & flood prevention

For sandbag collection locations, check your local city council website. You can find your local council at Get Ready Queensland here.

Power supply & outages

• Report fallen power lines: Energex Ph: 13 19 62
• Report supply outages: Energex Ph: 13 62 62

Cyclone Alfred might bring serious weather, but with the right tools, property managers can stay ahead of the chaos.

Console Cloud helps you communicate quickly, manage emergency repairs, and keep inspections on track – even when it’s not safe to be on-site.

Now’s the time to get ready. Log into Console Cloud today and check your workflows, update emergency contacts, and make sure your processes are cyclone-proof. Stay safe and informed.